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FAQs

Answers to common questions about working with us

Answers to the questions we’re asked most often about starting a project, fees, planning and working with us. If yours isn’t here, get in touch.

Getting started

Where do I start?

Every project begins with a Feasibility Session: a focused first meeting about your site, your goals and what’s realistically achievable. Make an enquiry through the form on our Feasibility page and we’ll offer a free 15-minute Discovery Call. If it’s a good fit, we’ll book your session.

What does the Feasibility Session cover?

We review your site and the planning controls that apply to it, talk through your goals and how you live, and look at the renovate, extend or rebuild pathways open to you. You’ll also get early, indicative cost guidance and a clear next step, whether that’s now or later.

Is there a cost for the Feasibility Session?

The 15-minute Discovery Call is free. The Feasibility Session itself is a paid session of a few hours. If you go ahead with your project with us, the session fee is deducted from your project fees once the project is agreed.

Do I need to know exactly what I want before I come to you?

No, and most homeowners don’t. A clear brief helps, but part of our job is helping you work out what’s possible on your site before you settle on a direction. That’s what the Feasibility Session is for: understanding your block, your planning constraints and your lifestyle needs, so decisions are made with information rather than guesswork.

Will you help me decide whether to renovate or rebuild?

Yes. It’s one of the most common questions we work through, and there’s rarely an obvious answer. It comes down to the condition of the existing home, the planning controls on the site, how much space you need long term, and budget. We’ll give you an honest, experience-based view rather than steer you towards the more expensive option.

What areas do you work in?

Most of our work is in Melbourne’s inner west and bayside suburbs, with projects further afield across Melbourne and regional Victoria.

Our services and process

What kind of projects do you take on?

We’re a residential design studio specialising in homes under heritage overlays, contemporary extensions and new homes. Projects range from careful alterations to period homes through to new dwellings and multi-dwelling developments.

What are the stages of a project?
  1. Feasibility consultation: we review your site conditions, planning overlays and project objectives.
  2. Concept design: we explore early design ideas and layouts, with ballpark cost figures. The project is then aligned with builders for preliminary budget estimates.
  3. Planning approvals: where required, we prepare and lodge the application for council review and approval.
  4. Detailed documentation: construction drawings and consultant coordination are completed, ready for building permit and builder pricing.
  5. Construction: the home is built, with our support available as needed.
What do I receive during concept design?

Typically three to four preliminary floor plan concepts, presented and refined with you, then a final schematic plan. From there we develop 3D massing options, exterior finishes, shadow analysis and final 3D renders, which also support early conversations with builders.

How long does the whole process take?

It depends on the scope and how quickly council approvals move. Most renovation and extension projects take four to nine months from initial briefing to completed documentation. Heritage sites and more complex planning overlays can extend that. A Feasibility Session gives you a realistic timeframe for your property before you commit.

What if I change my mind partway through the design?

That’s normal, and it’s far better at the design stage than once a builder is on site. Design is an iterative process and we expect refinements as the plan takes shape. We’ll always be upfront about how a change affects the timeframe or fee, so you’re never surprised later.

Do you design kitchens, bathrooms and joinery in detail?

Our construction documentation sets out the layout, but detailed cabinetry, kitchen, bathroom and laundry design is usually done by the builder’s cabinetmaker or, ideally, an interior designer. We work with many good interior designers and are happy to recommend them.

Fees and engagement

How are your fees structured?

After the Feasibility Session we prepare a written proposal for your project. It sets out each stage, its estimated timeframe and its fee. The main design, town planning and documentation stages are fixed fees. Work that can’t be predicted upfront, such as changes requested by council or objectors, building permit work and support during construction, is charged at hourly rates.

Will I be surprised by hourly charges?

No. Hourly work is always confirmed in writing, with an estimate of hours, before it begins. Our proposal also shows a typical allowance for each hourly stage, so you can budget for it.

How and when do I pay?

We invoice monthly, at around the end of each month, for the work completed. Payment is due within 7 days.

What isn't included in your fee?

Our fee covers our own design and documentation work. It doesn’t include:

  • consultants’ fees, such as engineers, surveyors and energy assessors
  • council, authority and permit application fees, including advertising
  • attending council hearings or VCAT
  • site visits and advice after the building permit is issued, unless agreed

Where we pay a cost on your behalf, such as a council fee or title search, we’ll always email you the amount and details first. It’s passed on with a small administration charge, or you can pay it directly yourself.

What does the build cost on top of the design fee?

Design, planning approvals, consultant fees, engineering and contingency all sit on top of the build cost itself. We give early, honest cost guidance so you understand the likely scale of investment. We then help you get an interim price check during the process, and final building costs come from your chosen builder. Costs vary with the level of finish, fixtures and fittings, structural requirements and site conditions.

When does the work start?

Once you’ve accepted the proposal and returned it signed, we schedule your project and the timeframes in the proposal begin.

Are you insured?

Yes. We hold professional indemnity insurance as part of our accredited registration. It covers the design advice and documentation we provide, and we’re happy to share the details.

Planning, heritage and permits

Do I need a planning permit?

It depends on your site. Zoning and overlays, such as heritage, landscape or built form, often trigger a town planning permit for demolition and building works. We check the planning controls that apply to your property at the Feasibility Session, so you know early whether a permit is likely.

What's the difference between a planning permit and a building permit?

A planning permit is issued by council and deals with how a design fits its site and neighbourhood. It’s more subjective and can involve objections. A building permit is issued by a building surveyor and confirms the drawings comply with the building regulations. Many projects need both: planning first, then building.

Do you handle the council and planning approval process?

Yes. We prepare the planning drawings, arrange a pre-application meeting where useful, lodge the application and liaise with council on your behalf, including any heritage issues. We’ll advise if your project would benefit from an independent town planner.

How long does council take?

It varies by council and by the complexity of the application. At the moment some councils are taking around six months to process a planning application, so we build that into your timeline from the start.

Do you work on heritage properties?

Yes, it’s one of our specialisations. Heritage overlays bring their own rules and sensitivities. Understanding them properly before you start, not after, is one of the things that separates a smooth project from a stalled one. Most of our recent projects are within heritage overlays.

What happens if neighbours object, or council asks for changes?

It’s a normal part of the planning process. We respond to council requests for information and objector concerns, including any related meetings. That work is charged hourly, and we’ll estimate it in writing before we start. Hearings and VCAT are outside our standard scope; if they’re needed, we can bring in planning and legal specialists.

Consultants, builders and construction

Who arranges the other consultants, such as engineers and surveyors?

We do. We coordinate an experienced consultant team on your behalf, so you’re not managing several contacts yourself. Depending on your project, that can include land surveyors, structural engineers, geotechnical engineers, energy assessors, building surveyors and heritage consultants. Their fees are separate from ours and paid directly to them, and we’ll explain upfront which consultants your project is likely to need and why.

Can you recommend interior designers or lighting consultants?

Yes. We see interior design as an integral part of a well-finished home, not an afterthought, and we work with many good interior and lighting designers. We’re happy to recommend them and bring them in at the right stage.

Do you help me find a builder?

Yes. We can prepare digital tender packages and suggest suitable builders; we recommend pricing with three. Assessing the tenders isn’t included in our standard scope.

Do you stay involved once construction starts?

We don’t offer formal project management, but we’re available to visit site and work directly with your builder and trades when questions or issues come up. That support is billed hourly, so you only pay for the time you need, and we’re happy to estimate it for your project.

How will I receive the drawings?

All documentation is issued digitally, to you and your builder.

Every project begins with a conversation

Book a Feasibility Session